Proper light furnishings build stable indoor visual atmosphere and ease long-time indoor visual fatigue
RETURN POLICY
In order to build a standardized and trustworthy after-sales system, we have formulated complete return management rules to standardize the whole process of return application, review, verification and refund, and fully guarantee users’ legitimate after-sales rights and interests.
Return Application Conditions
Orders within the valid after-sales period with complete product accessories, no man-made damage, no obvious use traces and in resalable state can initiate a formal return application, which will be accepted by the platform.
Standard Review Process
All return applications will be reviewed by a professional after-sales team, including order information verification, product status confirmation and scenario matching judgment, to ensure that each application complies with unified service rules.
Refund Processing Rules
After the return review is passed and the goods are verified to be correct, the refund procedure will be initiated in a timely manner. The refund will be returned through the original payment channel, and the arrival time is subject to the normal processing cycle of the channel.
Non-Returnable Scenarios
Returns are not supported for expired applications, man-made damage, missing accessories, private customized products and products that have been used in large quantities, so as to maintain standardized after-sales operation order.